Support for your ride
How can we help?
Questions about a bike, delivery or an existing order? Send us the details and we will review them.
Markets
Poland + Germany
Languages
English / Deutsch / Polski
Products
New e-bikes
Send the useful details.
A clear message helps us understand your request.
Product question
Include the brand or model you are asking about.
Existing order
Add your order number if it is available.
Delivery question
Tell us the delivery country and postcode.
Send a message.
Choose a topic and include the details we need to review your request.
Useful answers.
Quick information before you send a message.
Where does Ebike Outlet deliver?
Our current delivery focus is Poland and Germany.
Are the e-bikes new?
Yes. Ebike Outlet is being built for new e-bikes only.
Can I ask about a specific model?
Yes. Include the brand and model name in your message so we can review the right product.
What should I include for an order question?
Add your order number when available and describe what you need help with.